GoToConnect

GoToConnect is a comprehensive business communication platform that provides a wide range of tools and features for improving team...

Provider Overview

GoToConnect is a comprehensive business communication platform that provides a wide range of tools and features for improving team collaboration and customer interactions.

One of the key features of GoToConnect is its voice over IP (VoIP) phone system, which allows users to make and receive phone calls over the internet. The system includes features such as call forwarding, voicemail, and caller ID, as well as integration with popular business applications like Microsoft Outlook and Salesforce.

In addition to its phone system, GoToConnect also offers a variety of other communication tools, including video conferencing, online meetings, and chat. These tools can be accessed from a variety of devices, including desktop computers, laptops, and smartphones, making it easy for teams to stay connected and productive no matter where they are.

GoToConnect is a powerful and flexible business communication platform that can help teams improve their collaboration and customer interactions. Whether you need a simple VoIP phone system or a more comprehensive set of tools for virtual meetings and collaboration, GoToConnect has something to offer.

CORE FEATURES

Feature	Description
VoIP phone system	Allows users to make and receive phone calls over the internet, with features such as call forwarding, voicemail, caller ID, and more.
Video conferencing	Allows users to hold virtual meetings with up to 200 participants, with features such as screen sharing, breakout rooms, and document collaboration.
Online meetings	Allows users to hold virtual meetings with up to 300 participants, with features such as screen sharing, chat, and document collaboration.
Chat	Allows users to communicate with their team in real-time, with features such as group chat, direct messaging, and file sharing.
Call forwarding	Allows users to redirect incoming calls to another phone number.
Voicemail	Allows users to receive and manage voicemails directly from their phone or computer.
Caller ID	Displays the caller’s phone number and name, allowing users to identify incoming calls and decide whether to answer or send them to voicemail.
Integration with business applications	Integrates with popular business applications such as Microsoft Outlook and Salesforce, allowing users to access and manage their communication tools directly from these platforms.
Multi-device support	Can be accessed from a variety of devices, including desktop computers, laptops, and smartphones.
Advanced security	Uses advanced security measures to protect user data and ensure that all communication is secure and private.

Core Plans

The core plans available with GoToConnect include:

Basic: includes a local or toll-free phone number, voicemail, call forwarding, call waiting, and other basic features.
Standard: adds features such as call routing, call forwarding to mobile, simultaneous ring, and find me/follow me to the basic plan.
Premium: includes all the features of the Plus plan, plus advanced features such as integrations with CRM systems, call center capabilities, and API access.

In addition to these core plans, GoToConnect also offers add-on packages for advanced features such as SMS texting, call analytics, and integrations with other tools. You can also customize your plan by adding additional phone lines or extensions as needed.

VIDEO CONFERENCING FEATURES

Screen sharing: Allows users to share their screen with other participants during a video conference.
Breakout rooms: Allows users to split into smaller groups for more focused discussions.
Document collaboration: Allows users to work on documents together in real-time.
Annotation: Allows users to add notes and comments to shared documents.
Video recording: Allows users to record video conferences for later viewing.
Audio controls: Allows users to adjust audio settings, such as muting and volume.
Video layout options: Allows users to choose how video feeds are displayed, such as in a grid or with one large feed.
Chat: Allows users to communicate with other participants through a chat function.
Hand raising: Allows users to signal to the host that they would like to speak.
File sharing: Allows users to share files with other participants during a video conference.

Online Meeting features

Screen sharing: enables you to share your screen with other participants, so you can collaborate on projects or presentations in real-time.
Meeting recording: allows you to record meetings and save them for later viewing or sharing.
Meeting scheduling: enables you to schedule meetings in advance, invite participants, and set reminders.
Meeting controls: provides tools for controlling the flow of the meeting, such as muting participants, locking the meeting, and ending the meeting.
File sharing: allows you to share files and documents with other participants during the meeting.
Chat and annotation: provides a chat window for real-time communication and allows you to annotate and mark up shared content.
Mobile app: offers a mobile app for iOS and Android devices, so you can participate in meetings on the go.
Integration with other tools: integrates with popular productivity tools such as Microsoft Office, Google Workspace, and Slack.
Security: uses encryption and other security measures to protect the confidentiality of your meetings.

GoToConnect also offers more advanced or technical features, such as API integration, custom workflows, and integrations with other tools and platforms.

CHAT FEATURES

Group chat: Allows all participants to participate in a single chat conversation.
Private chat: Allows participants to send direct messages to individual participants or small groups.
Emoji support: Allows participants to use emoji and emoticons to add tone and emotion to their messages.
File sharing: Allows participants to share files, images, and other documents through the chat interface.
Chat history: Allows participants to review past chat messages and catch up on any conversations that they missed.

GoToConnect also offers other chat-related features, such as integration with other messaging platforms or the ability to customize the chat interface

CALL FORWARDING FEATURES

GoToConnect offers a range of call forwarding features to help you manage your incoming calls. Some of the call forwarding features available with GoToConnect include:

Call forwarding: allows you to forward calls to another phone number or voicemail if you are not available to answer.
Call routing: enables you to set up rules for routing calls to different extensions or departments within your organization.
Call forwarding to mobile: lets you forward calls to your mobile phone, so you can stay connected even when you are away from the office.
Forward to voicemail: directs calls to your voicemail if you are not able to answer.
Forward on busy: forwards calls to another number or voicemail if your line is busy.
Forward on no answer: forwards calls to another number or voicemail if you do not answer within a certain number of rings.
Simultaneous ring: rings multiple phone numbers at the same time, so you have a greater chance of answering the call.
Find me/follow me: allows you to set up a list of phone numbers that will be called in sequence until the call is answered.
Call transfer: enables you to transfer an incoming call to another extension or phone number.
Call park: allows you to “park” an incoming call and retrieve it from any extension within your organization.

GoToConnect also offers other call forwarding features, such as integration with other phone systems or the ability to customize the call forwarding experience.

CALLER ID FEATURES

Some of the caller ID features available with GoToConnect include:

Custom caller ID: allows you to display your business phone number as the caller ID for outgoing calls, even if you are using a personal device.
Name ID: displays the caller’s name and number on the caller ID, if available.
Blocking: allows you to block specific numbers from calling your business phone.
Call forwarding: lets you forward calls to another phone number or voicemail if you are not available to answer.
Call routing: allows you to set up rules for routing calls to different extensions or departments within your organization.
Do not disturb: enables you to silence incoming calls and notifications when you do not want to be disturbed.
Call logs: provides a record of all incoming and outgoing calls, including the date, time, duration, and caller ID.
Call recording: allows you to record and save calls for future reference or training purposes.
Call screening: enables you to see the caller’s information before answering the call, so you can decide whether to accept or decline the call.
Call forwarding to mobile: lets you forward calls to your mobile phone, so you can stay connected even when you are away from the office.

COMPARE PLANS

OUR TAKE

One of the things that stood out to us was the system’s flexibility. GoToConnect allows for a variety of phone set-up options, including the ability to use your own device or a softphone, which means that employees can work from anywhere with a reliable internet connection. This is particularly useful for businesses with remote workers or multiple office locations.

Additionally, GoToConnect’s user interface is intuitive and easy to navigate. We were able to set up and start using the system quickly and without any issues. The company also offers excellent customer support, which is always a plus.

Overall, we believe that GoToConnect’s business VoIP phone system is a great option for businesses looking to improve their communication capabilities. Its flexibility, feature-richness and ease of use are definitely its strong points. Businesses of all sizes can benefit from this system which can help them to connect more effectively with their clients and colleagues.

GoToConnect’s business VoIP phone system is a powerful communication tool with a high level of customization that can help businesses of all sizes improve their communication capabilities. With its flexibility and user-friendly interface, it is easy to see why it is becoming an increasingly popular choice for businesses of all sizes.